Terms and Conditions for Events
These terms and conditions apply to all event bookings made with the New Forest Business Partnership (NFBP). By completing a booking you agree to be bound by these terms.
1. Bookings
All tickets are allocated on a first come, first served basis. Your booking is confirmed only upon receipt of full payment. NFBP reserves the right to decline or cancel a booking at its discretion.
2. Payment
Full payment is required at the time of booking. No place at an event will be reserved without payment being received in full.
3. Cancellation by the Attendee
If you need to cancel your booking, please notify us as soon as possible at [email protected].
- Cancellations made more than 7 days before the event, or before we inform the venue of the final number, will receive a full refund.
- Cancellations made fewer than 7 days before the event, or after we have informed the venue of the final number, will not be eligible for a refund.
You are welcome to transfer your booking to a colleague or another representative of your organisation at any time before the event, at no additional charge, by notifying us at [email protected].
4. Cancellation or Changes by NFBP
In the unlikely event that NFBP cancels an event, all ticket holders will receive a full refund. If an event is postponed, your booking will be transferred to the rescheduled date. If you are unable to attend the rescheduled date, a full refund will be provided on request.
NFBP reserves the right to make changes to event programmes, venues, speakers or timings where necessary. We will endeavour to communicate any significant changes as promptly as possible.
5. Force Majeure
NFBP shall not be liable for cancellation or changes to events caused by circumstances beyond our reasonable control, including but not limited to severe weather, public health emergencies, venue failure or government restrictions. In such circumstances, NFBP will make every reasonable effort to reschedule the event and will offer refunds where rescheduling is not possible.
6. Photography and Media
NFBP may take photographs and video footage at its events for use in future publicity, marketing materials and social media. If you do not wish to be photographed or filmed, please inform a member of the NFBP team at the event.
We will always respect requests not to be included in any imagery. If you have any concerns about images in which you appear, please contact us at [email protected] and we will address these promptly.
7. Data Protection
NFBP processes your personal data in accordance with UK GDPR and our Privacy Policy. Your data will be used to manage your booking, communicate event information and to send you our weekly business support email. We will not share your personal data with third parties without your consent, except where required by law.
8. Liability
NFBP’s liability to attendees is limited to the value of the ticket purchased. NFBP accepts no liability for loss, damage or injury sustained at its events, except where such liability cannot be excluded by law. Nothing in these terms affects your statutory rights as a consumer.
9. Complaints
If you have a complaint about any aspect of your booking or event experience, please contact us at [email protected]. We will acknowledge your complaint within five working days and aim to resolve it within 14 working days.
10. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to These Terms
NFBP reserves the right to update these terms and conditions from time to time. The terms in force at the time of your booking will apply to that booking.
